Professional Conduct and Client Care Rules 2012

In 2012 the Real Estate Agents Act (Professional Conduct and Client Care) Rules were updated and took effect on 8 April 2013.

These rules are prepared by the Real Estate Agents Authority and constitute the Professional conduct and Client Care Rules required by section 14 of the Real Estate Agents Act 2008.

They set out the minimum standards that agents, branch managers and salespersons are required to meet  when carrying out real estate agency work and dealing with clients and customers. The rules are also a point of reference for discipline.

In short – The REAA makes sure there is a level of conduct and care which must be followed to protect the interest of you the buyers and sellers.  To make these rules easier to understand goodGround decided to have a bit of fun with it and so here is the first of twelve cartoons which shows in a quick, easy, fun way what you should be expecting from your salesperson.  Don’t forget this is the minimum level of care set out by the REAA.  At goodGround we don’t work in minimums, we want you to have the best experience possible!


To view the Professional Conduct and Client Care Rules 2012 please click here

Please note that we hold copies of this document at all of our offices and they are available for you to collect.



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